A guide to computer user support for help desk & support specialists

Detalles Bibliográficos
Autor Principal:	Beisse, Fred
Formato:	Libro
Idioma:	English
Publicado:	Australia Course Technology, Cengage Learning c2013.
Edición:	5th ed., International ed.
Subjects:	End-user computing > Management. Information technology > Management. Microcomputers > Maintenance and repair. Computer industry > Customer services. Computer technical support > Customer services > Handbooks, manuals, etc.