A guide to computer user support for help desk & support specialists

Dades bibliogràfiques
Autor principal:	Beisse, Fred
Format:	Llibre
Idioma:	English
Publicat:	Australia Course Technology, Cengage Learning c2013.
Edició:	5th ed., International ed.
Matèries:	End-user computing > Management. Information technology > Management. Microcomputers > Maintenance and repair. Computer industry > Customer services. Computer technical support > Customer services > Handbooks, manuals, etc.