A guide to computer user support for help desk & support specialists

A guide to computer user support for help desk & support specialists

Bibliographic Details
Main Author: Beisse, Fred
Resource Type: Book
Language:English
Published: Australia Course Technology, Cengage Learning c2013.
Edition:5th ed., International ed.
Subjects:
End-user computing > Management.
Information technology > Management.
Microcomputers > Maintenance and repair.
Computer industry > Customer services.
Computer technical support > Customer services > Handbooks, manuals, etc.
Description
Item Description:Dr. Jaime DL. Caro (recommending faculty)
Physical Description:xviii, 670 p. ill.
ISBN:9781133188605
113388605