Service Systems Implementation

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-o...

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Соавтор:	SpringerLink (Online service)
Другие авторы:	Demirkan, Haluk (Редактор), Spohrer, James C. (Редактор), Krishna, Vikas (Редактор)
Формат:	Electronic Resource
Язык:	English
Опубликовано:	Boston, MA Springer US 2011.
Редактирование:	1[st].
Серии:	Service Science: Research and Innovations in the Service Economy,1865-4924
Предметы:	Service industries. Industrial management. Electronic books.
Online-ссылка:	Available for University of the Philippines Diliman via SpringerLink. Click here to access