How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

书目详细资料
发表在:Journal of marketing V. 76, 1 (2012).
主要作者: Wa Chan, Kimmy
格式: 文件
语言:English
主题:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.