How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Podrobná bibliografie
Vydáno v:Journal of marketing V. 76, 1 (2012).
Hlavní autor: Wa Chan, Kimmy
Médium: Článek
Jazyk:English
Témata:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.