The quality library a guide to staff-driven improvement, better efficiency, and happier customers

書誌詳細
第一著者:	Laughlin, Sara 1949-
その他の著者:	Wilson, Ray W.
フォーマット:	図書
言語:	English
出版事項:	Chicago American Library Association 2008.
主題:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.