Laughlin, S., & Wilson, R. W. (2008). The quality library: A guide to staff-driven improvement, better efficiency, and happier customers. American Library Association.
Citace podle Chicago (17th ed.)Laughlin, Sara, a Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. Chicago: American Library Association, 2008.
Citace podle MLA (9th ed.)Laughlin, Sara, a Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. American Library Association, 2008.
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