Laughlin, S., & Wilson, R. W. (2008). The quality library: A guide to staff-driven improvement, better efficiency, and happier customers. American Library Association.
Chicago Style (17th ed.) CitationLaughlin, Sara, and Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. Chicago: American Library Association, 2008.
MLA (9th ed.) CitationLaughlin, Sara, and Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. American Library Association, 2008.
Warning: These citations may not always be 100% accurate.