Laughlin, S., & Wilson, R. W. (2008). The quality library: A guide to staff-driven improvement, better efficiency, and happier customers. American Library Association.
Style de citation Chicago (17e éd.)Laughlin, Sara, et Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. Chicago: American Library Association, 2008.
Style de citation MLA (9e éd.)Laughlin, Sara, et Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. American Library Association, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.