Customer care a training manual for library staff

书目详细资料
主要作者:	Gannon-Leary, Pat
其他作者:	McCarthy, Michael D.
格式:	图书
语言:	English
出版:	Oxford Chandos Pub. 2010.
丛编:	Chandos information professional series
主题:	Public services (Libraries) Libraries > Customer services. Library employees > In-service training.