Customer care a training manual for library staff

Détails bibliographiques
Auteur principal:	Gannon-Leary, Pat
Autres auteurs:	McCarthy, Michael D.
Format:	Livre
Langue:	English
Publié:	Oxford Chandos Pub. 2010.
Collection:	Chandos information professional series
Sujets:	Public services (Libraries) Libraries > Customer services. Library employees > In-service training.