Customer care a training manual for library staff

Bibliografische gegevens
Hoofdauteur:	Gannon-Leary, Pat
Andere auteurs:	McCarthy, Michael D.
Formaat:	Boek
Taal:	English
Gepubliceerd in:	Oxford Chandos Pub. 2010.
Reeks:	Chandos information professional series
Onderwerpen:	Public services (Libraries) Libraries > Customer services. Library employees > In-service training.