The language of outsourced call centers a corpus-based study of cross-cultural interaction

The language of outsourced call centers a corpus-based study of cross-cultural interaction

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The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...

Täydet tiedot

Bibliografiset tiedot
Päätekijä: Friginal, Eric
Yhteisötekijä: EBSCOhost eBook Collection
Aineistotyyppi: Electronic Resource
Kieli:English
Julkaistu: Amsterdam John Benjamins Pub. c2009.
Sarja:Studies in corpus linguistics v. 34.
Aiheet:
Intercultural communication > Philippines.
Call center agents > Philippines > Language.
English language > Usage.
Electronic books.
Linkit:Available for University of the Philippines System via EBSCOhost. Click here to access