The language of outsourced call centers a corpus-based study of cross-cultural interaction

The language of outsourced call centers a corpus-based study of cross-cultural interaction

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The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...

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Dades bibliogràfiques
Autor principal: Friginal, Eric
Autor corporatiu: EBSCOhost eBook Collection
Format: Electronic Resource
Idioma:English
Publicat: Amsterdam John Benjamins Pub. c2009.
Col·lecció:Studies in corpus linguistics v. 34.
Matèries:
Intercultural communication > Philippines.
Call center agents > Philippines > Language.
English language > Usage.
Electronic books.
Accés en línia:Available for University of the Philippines System via EBSCOhost. Click here to access