The language of outsourced call centers a corpus-based study of cross-cultural interaction

The language of outsourced call centers a corpus-based study of cross-cultural interaction

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The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...

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Detalhes bibliográficos
Autor principal: Friginal, Eric
Autor Corporativo: EBSCOhost eBook Collection
Formato: Electronic Resource
Idioma:English
Publicado em: Amsterdam John Benjamins Pub. c2009.
coleção:Studies in corpus linguistics v. 34.
Assuntos:
Intercultural communication > Philippines.
Call center agents > Philippines > Language.
English language > Usage.
Electronic books.
Acesso em linha:Available for University of the Philippines System via EBSCOhost. Click here to access