Friginal, E. (2009). The language of outsourced call centers: A corpus-based study of cross-cultural interaction. John Benjamins Pub.
Čikaški stil citiranja (17. izdanje)Friginal, Eric. The Language of Outsourced Call Centers: A Corpus-based Study of Cross-cultural Interaction. Amsterdam: John Benjamins Pub, 2009.
MLA način citiranja (9. izdanje)Friginal, Eric. The Language of Outsourced Call Centers: A Corpus-based Study of Cross-cultural Interaction. John Benjamins Pub, 2009.
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