APA (7th ed.) Citation

Thomas, A., & Applegate, J. (2010). Pay attention!: How to listen, respond, and profit from customer feedback. Wiley.

Chicago Style (17th ed.) Citation

Thomas, Ann, and Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. Hoboken, N.J: Wiley, 2010.

MLA (9th ed.) Citation

Thomas, Ann, and Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. Wiley, 2010.