Designing the soft side of customer service.

Designing the soft side of customer service.

Detaylı Bibliyografya
Yayımlandı:California management review V. 53, 2-3 (2011).
Yazar: Dasu, Sriram
Materyal Türü: Makale
Dil:English
Konular:
Customer services.
Quality of service.
Customer attitudes.