Designing the soft side of customer service.

Designing the soft side of customer service.

Bibliografiset tiedot
Julkaisussa:California management review V. 53, 2-3 (2011).
Päätekijä: Dasu, Sriram
Aineistotyyppi: Artikkeli
Kieli:English
Aiheet:
Customer services.
Quality of service.
Customer attitudes.