Designing the soft side of customer service.

Designing the soft side of customer service.

Библиографические подробности
Опубликовано в::California management review V. 53, 2-3 (2011).
Главный автор: Dasu, Sriram
Формат: Статья
Язык:English
Предметы:
Customer services.
Quality of service.
Customer attitudes.