APA (7th ed.) Citation

American Association of State Highway and Transportation Officials, United States. Federal Highway Administration, National Research Council (U.S.). Transportation Research Board, & Stein-Hudson, K. E. (1995). Customer-based quality in transportation. National Academy Press.

Chicago Style (17th ed.) Citation

American Association of State Highway and Transportation Officials, United States. Federal Highway Administration, National Research Council (U.S.). Transportation Research Board, and Kathleen E. Stein-Hudson. Customer-based Quality in Transportation. Washington, D.C: National Academy Press, 1995.

MLA (9th ed.) Citation

American Association of State Highway and Transportation Officials, et al. Customer-based Quality in Transportation. National Academy Press, 1995.