Customer-based quality in transportation

Bibliographic Details
Corporate Authors:	American Association of State Highway and Transportation Officials, United States. Federal Highway Administration, National Research Council (U.S.). Transportation Research Board
Other Authors:	Stein-Hudson, Kathleen E.
Format:	Book
Language:	English
Published:	Washington, D.C. National Academy Press 1995.
Series:	Report (National Cooperative Highway Research Program) 376.
Subjects:	Highway departments > United States > Management. Total quality management > United States. Total quality management in government > United States. Highway departments > Unted States > Evaluation.