Who ya gonna call? [technical support].
Under the modest rubric of customer service, tech supporters sit on the other end of the phone, guiding panicky computer users-including their companies' own employees-through the inevitable pitfalls of their wares. Without them, all the revolutionary technology being deployed every day would s...
| 发表在: | IEEE spectrum 40, 1 (2003). |
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| 主要作者: | |
| 格式: | 文件 |
| 语言: | English |
| 主题: |