APA (7th ed.) Citation

Homburg, C. On the importance of complaint handling design: A multi-level analysis of the impact. Journal of the academy of marketing science.

Chicago Style (17th ed.) Citation

Homburg, Christian. "On the Importance of Complaint Handling Design: A Multi-level Analysis of the Impact." Journal of the Academy of Marketing Science .

MLA (9th ed.) Citation

Homburg, Christian. "On the Importance of Complaint Handling Design: A Multi-level Analysis of the Impact." Journal of the Academy of Marketing Science, .

Warning: These citations may not always be 100% accurate.