Homburg, C. On the importance of complaint handling design: A multi-level analysis of the impact. Journal of the academy of marketing science.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रHomburg, Christian. "On the Importance of Complaint Handling Design: A Multi-level Analysis of the Impact." Journal of the Academy of Marketing Science .
एमएलए (9वां संस्करण) प्रशस्ति पत्रHomburg, Christian. "On the Importance of Complaint Handling Design: A Multi-level Analysis of the Impact." Journal of the Academy of Marketing Science, .
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