Anger management [emotion recognition].

Anger management [emotion recognition].

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Aside from monitoring calls for quality assurance purposes, many corporate call centers require call monitoring for anger management. By identifying angry emotions in calls, managers can take appropriate action against call agents who may have behaved improperly. NICE Systems Inc., a supplier of cal...

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Podrobná bibliografie
Vydáno v:IEEE spectrum 42, 4(duplicate) (2005).
Hlavní autor: Cherry, S.
Médium: Článek
Jazyk:English
Témata:
Angry emotions.
Call agents.
Call monitoring.
Corporate call centers.
Emotion detection.
Emotion recognition.
Emotion-sensitive software.