Anger management [emotion recognition].

Anger management [emotion recognition].

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Aside from monitoring calls for quality assurance purposes, many corporate call centers require call monitoring for anger management. By identifying angry emotions in calls, managers can take appropriate action against call agents who may have behaved improperly. NICE Systems Inc., a supplier of cal...

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Bibliographic Details
Published in:IEEE spectrum 42, 4(duplicate) (2005).
Main Author: Cherry, S.
Format: Article
Language:English
Subjects:
Angry emotions.
Call agents.
Call monitoring.
Corporate call centers.
Emotion detection.
Emotion recognition.
Emotion-sensitive software.