Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

书目详细资料
发表在:Academy of management journal V. 45, 1--6 (2002).
主要作者: Batt, Rosemary
格式: 文件
语言:English
主题:
Human resources.
Turnover.
Organization theory.
Customer services.