Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

Detaylı Bibliyografya
Yayımlandı:Academy of management journal V. 45, 1--6 (2002).
Yazar: Batt, Rosemary
Materyal Türü: Makale
Dil:English
Konular:
Human resources.
Turnover.
Organization theory.
Customer services.