Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

מידע ביבליוגרפי
הוצא לאור ב:Academy of management journal V. 45, 1--6 (2002).
מחבר ראשי: Batt, Rosemary
פורמט: Article
שפה:English
נושאים:
Human resources.
Turnover.
Organization theory.
Customer services.