Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

Détails bibliographiques
Publié dans:Academy of management journal V. 45, 1--6 (2002).
Auteur principal: Batt, Rosemary
Format: Article
Langue:English
Sujets:
Human resources.
Turnover.
Organization theory.
Customer services.