Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

Bibliographische Detailangaben
Veröffentlicht in:Academy of management journal V. 45, 1--6 (2002).
1. Verfasser: Batt, Rosemary
Format: Artikel
Sprache:English
Schlagworte:
Human resources.
Turnover.
Organization theory.
Customer services.