Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

Podrobná bibliografie
Vydáno v:Academy of management journal V. 45, 1--6 (2002).
Hlavní autor: Batt, Rosemary
Médium: Článek
Jazyk:English
Témata:
Human resources.
Turnover.
Organization theory.
Customer services.