Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

Dades bibliogràfiques
Publicat a:Academy of management journal V. 45, 1--6 (2002).
Autor principal: Batt, Rosemary
Format: Article
Idioma:English
Matèries:
Human resources.
Turnover.
Organization theory.
Customer services.