Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

书目详细资料
主要作者: Blackshaw, Pete
格式: 图书
语言:English
出版: New York Doubleday c2008.
主题:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.