Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Chi tiết về thư mục
Tác giả chính: Blackshaw, Pete
Định dạng: Sách
Ngôn ngữ:English
Được phát hành: New York Doubleday c2008.
Những chủ đề:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.