Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Bibliografiska uppgifter
Huvudupphovsman: Blackshaw, Pete
Materialtyp: Bok
Språk:English
Publicerad: New York Doubleday c2008.
Ämnen:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.