Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Библиографические подробности
Главный автор: Blackshaw, Pete
Формат: ‌
Язык:English
Опубликовано: New York Doubleday c2008.
Предметы:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.