Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Opis bibliograficzny
1. autor: Blackshaw, Pete
Format: Książka
Język:English
Wydane: New York Doubleday c2008.
Hasła przedmiotowe:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.