Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world
| Príomhchruthaitheoir: | |
|---|---|
| Formáid: | LEABHAR |
| Teanga: | English |
| Foilsithe / Cruthaithe: |
New York
Doubleday
c2008.
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| Ábhair: |