Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας: Blackshaw, Pete
Μορφή: Βιβλίο
Γλώσσα:English
Έκδοση: New York Doubleday c2008.
Θέματα:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.