Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

التفاصيل البيبلوغرافية
المؤلف الرئيسي: Blackshaw, Pete
التنسيق: كتاب
اللغة:English
منشور في: New York Doubleday c2008.
الموضوعات:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.