Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

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Detaylı Bibliyografya
Yayımlandı:Journal of consumer research V. 37, 1-4,6 (2010).
Yazar: Porath, Christine
Materyal Türü: Makale
Dil:English
Konular:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.