Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Show all versions (2)
Bibliographic Details
Published in:Journal of consumer research V. 37, 1-4,6 (2010).
Main Author: Porath, Christine
Format: Article
Language:English
Subjects:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.