Porath, C. Witnessing incivility among employees: Effects on consumer anger and negative inferences about companies. Journal of consumer research.
Citação norma ChicagoPorath, Christine. "Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies." Journal of Consumer Research .
Citação norma MLAPorath, Christine. "Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies." Journal of Consumer Research, .
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.