Porath, C. Witnessing incivility among employees: Effects on consumer anger and negative inferences about companies. Journal of consumer research.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Porath, Christine. "Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies." Journal of Consumer Research .
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Porath, Christine. "Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies." Journal of Consumer Research, .
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.