Porath, C. Witnessing incivility among employees: Effects on consumer anger and negative inferences about companies. Journal of consumer research.
Chicagoスタイル(17版)引用形式Porath, Christine. "Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies." Journal of Consumer Research .
MLA(9版)引用形式Porath, Christine. "Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies." Journal of Consumer Research, .
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