Service provider hostility and service quality.

Bibliografiska uppgifter
I publikationen:	Academy of management journal V. 47, 1, 4-6 (2004).
Huvudupphovsman:	Doucet, Lorna
Materialtyp:	Artikel
Språk:	English
Ämnen:	Customer services. Customer satisfaction. Quality of service. Interpersonal communication.