Service provider hostility and service quality.

Библиографические подробности
Опубликовано в::	Academy of management journal V. 47, 1, 4-6 (2004).
Главный автор:	Doucet, Lorna
Формат:	Статья
Язык:	English
Предметы:	Customer services. Customer satisfaction. Quality of service. Interpersonal communication.