Service provider hostility and service quality.

Service provider hostility and service quality.

Opis bibliograficzny
Wydane w:Academy of management journal V. 47, 1, 4-6 (2004).
1. autor: Doucet, Lorna
Format: Artykuł
Język:English
Hasła przedmiotowe:
Customer services.
Customer satisfaction.
Quality of service.
Interpersonal communication.