Service provider hostility and service quality.

Service provider hostility and service quality.

Bibliografiset tiedot
Julkaisussa:Academy of management journal V. 47, 1, 4-6 (2004).
Päätekijä: Doucet, Lorna
Aineistotyyppi: Artikkeli
Kieli:English
Aiheet:
Customer services.
Customer satisfaction.
Quality of service.
Interpersonal communication.