Service provider hostility and service quality.

Service provider hostility and service quality.

Dades bibliogràfiques
Publicat a:Academy of management journal V. 47, 1, 4-6 (2004).
Autor principal: Doucet, Lorna
Format: Article
Idioma:English
Matèries:
Customer services.
Customer satisfaction.
Quality of service.
Interpersonal communication.