Service climate effects on customer attitutdes an examination of boundary conditions.

Service climate effects on customer attitutdes an examination of boundary conditions.

书目详细资料
发表在:Academy of management journal V. 47, 1, 4-6 (2004).
主要作者: Dietz, Joerg
格式: 文件
语言:English
主题:
Banks.
Customer satisfaction.
Organizational behavior.
Customer services.