When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

Detaylı Bibliyografya
Yayımlandı:Academy of management journal V. 46, 1-6 (2003).
Yazar: Grandey, Alicia A.
Materyal Türü: Makale
Dil:English
Konular:
Emotions.
Quality of service.
Job satisfaction.
Organizational behavior.